PAYMENT INFORMATION
CRO MATCH & EVENT PAYROLL SET UP GUIDE
YOU MUST FILL OUT EITHER THE CRO REGISTRATION FORM OR THE MATCH PAYMENT FORM TO RECEIVE PAYMENTS FROM CRO.
It is required by Federal and State Law that individuals have a W-9 on file with any company or organization they receive payments from. Both of the forms listed above are places that a referee can submit the W-9 to place that on file with CRO.
A list of leagues and how you will receive payment for each league is provided at the bottom of this page
Step By Step Process
1. Fill out the CRO Match Payment Form - This will confirm the address we should send your check to and place a W-9 on file with CRO.
2. Ensure your Arbiter Account has the correct Phone, Email & Home Address + Social Security # and Arbiter Photo - Additional Arbiter Profile Information can be found HERE
3. Receive Check in the Mail AFTER you have worked your match AND filed the Arbiter Match Report
- Payments are processed on approximately the 15th & Last day each month
- SEE BELOW FOR ADDITIONAL CLARIFICATIONS ON PAYMENT TIMING
CRO MATCH PAYMENT FORM
With this form you will select how you want to be paid for matches you work with CRO.
CRO Payroll = Check in the Mail within 31 Days from the Date of the Match Worked
Blank W-9 : If you simply need a blank W-9 here is a PDF Copy of one:
MISSING PAYMENT INFORMATION
If you have not received a payment from a match with CRO that was refereed more than 31 days from the Date of the Match worked, click the Button above labeled “Missing Payment Inquiry Email“
This will create an email template for you to provide us with your relevant information. Sending all the information requested in that template will provide the Executive Staff with the information necessary to begin resolving any issue that may have occurred in the payment process.
If your match was NOT assigned directly by Kevin Broadley, Jeremy Mikell, Colin Ashley, Lou Friedman Robert Leonard or Cliff Clement then reach out to the assignor who assigned you the match directly and DO NOT fill out the missing payment information form. CRO is not responsible for payments from any other assignor.
CRO Matches, Leagues and Events and how you get paid for each one
CRO Payroll = Payments come directly from the Carolina Referee Organization (CRO) as a Check in the Mail
Within the Match Payment Form you will confirm your payment details. This method of payment is NOT the same as Arbiter Pay Payments.
CRO ARBITER GROUP ASSIGNED MATCHES
Charlotte Juniors Soccer League - CRO Payroll
Harrisburg Parks & Recreation (Youth & Adult) - CRO Payroll
Kannapolis Parks & Recreation - CRO Payroll
City of Concord Parks & Recreation - CRO Payroll
Mecklenburg Parks & Recreation - CRO Payroll
Kernersville Parks & Rec - CRO Payroll
Grace Academy High School - CRO Payroll
CISC Futsal League - CRO Payroll
College Reserve Matches - CRO Payroll
College Spring Matches - CRO Payroll
College Club Matches
Davidson College - CRO Payroll
Wingate University - CRO Payroll
UNC Charlotte - CRO Payroll
Wake Forest University - Check From University
Charlotte FC - MLS / MLS Next PRO / Academy - CRO Payroll
EVENT LIST
NCASA Carolina’s Cup / Adult State Cup - Arbiter Pay
CISC Race City Classic - Arbiter Pay
CISC Showcases - Arbiter Pay
USSF-NC ARBITER GROUP ASSIGNED MATCHES
Charlotte Independence SC - ECNL & Youth Academy - Arbiter Pay
UPSL - CRO Payroll (Check in the Mail)
NCYSA Classic Matches - Cash at Field
Charlotte Independence, Charlotte Soccer Academy - ect.
U11 / U12 Carolina Development League (CDL) - Arbiter Pay
Porter Ridge - Youth Academy - Arbiter Pay
MASL COED Adult League - Arbiter Pay directly from MASL
You must have Assignor # (162)(158)(191) in your account to receive payment
MLS Next - Assignr.com - Must read Documents below
USL Academy - Demosphere Payments via US Soccer
As always, it is in our best interest to ensure we get payments to you as quickly and efficiently as possible and in order for us to do that please ensure you have everything set up and ready for each payroll cycle. CRO does not hold money longer than the period in which we are paying. Money is moved on to its final destination (YOU) as quickly as possible and as frequently as possible. Our Golden Rule is always, if you have not received payment for a match 31 Days or greater from a match, you should follow the guidelines set out by the Assignor or League you worked.
CRO works diligently to resolve issues with all referees and have gone to great lengths to ensure your payments are processed in a timely manner with the resources at our disposal. We greatly appreciate your work out on the field and do all that we can to support that work by providing the necessary informaiotn and resources to ensure the best possible experience.
Thank you again for your work and hopefully this provides clarifications surrounding the payment process to those who have not worked with us before or have questions.
General Information
Due to the way payments are sent and received and the various methods used by Government Parks and Recreation, Clubs, Organizations, Teams & Individuals you must always keep in mind that it takes time to move money through the appropriate channels in order for it to arrive to you. There are always fluctuations within payment timings due to the nature of Refereeing and organizational deposit timings. HOWEVER, CRO processes and sends payments to referees whenever deposits clear, matches have been verified and uploaded to Pay Sheets through the Arbiter System as frequently as possible. This can mean you are paid quicker for one match and it may take a bit longer for another depending on the reasons listed previously.
We have provided very detailed informaiton on that process and the leagues CRO is associated with below. We appreciate your understanding of this process.
Additional Information and Clarifications:
DO NOT TEXT STAFF ABOUT PAYMENTS - YOU MUST EMAIL - FINANCE@CROREFEREES.COM
When sending an Email to any Assignor about payments - You MUST include your First and Last Name, Phone #, ALL match details you are inquiring about. Describe your question / concern with exact detail so that we can address the issue with all of the information necessary to trace the match worked and the concern you may have
Text message is NOT the right format provide any Assignor or Organization to ensure they have all the necessary information to begin looking through payment records and all information about payment provided to assignors should be sent through an email. The assignor may follow up with you through a Call or Text message while they are working on addressing the issue to confirm information as needed.
Payment Timing
Payments Processing = Match Fee Payments have been uploaded to the payment system, Pay Sheets have been created and matches have been confirmed and final reviews are being done prior to releasing the payments.
Payments processing does NOT mean you have received money yet. Payments Processing Emails are informing referees that payments are in the final stages of processing and will be released in the coming days.
Once payments have been fully processed it takes 1 - 10 days for payments to actually reach you based on the payment method for that league. Each league is independent and use different payment methods. **Usually it does not take a full 10 days but allow for that amount of time
Checks that are sent in the mail are in Nondescript envelopes, please carefully check the mail throughout the season. We have had instances of payments being dismissed as junk mail and thrown away or missed because they arrive in nondescript envelopes.
Details on how each league is paid can be found on the CROReferees.com/Payments Page.
Reasons why your payment might be held :
You have not filed your Arbtier Match Reports for the games worked. (This is the most common issue)
Arbiter Match Reports are Required for ALL Games worked.
Your Arbiter Profile is missing information or has incorrect information on it
To find the Required Arbiter Account Profile Information Click Here
You have not filled out one of the following forms providing a W-9 to CRO so that we can release payments to you
So long as you have filled out one of the following forms, you have a W-9 on filed with CRO
Missing Payments Process
If you did not receive payment 31 days or more from the Date of the Match you worked you should do the following :
- Confirm it has been more than 31 Days from the Date of the Match worked
- Confirm you have set up your Arbiter Profile correctly and all information, including your arbiter photo and saved
- Confirm You have submitted the Arbiter Match Reports for the games you worked.
Match Reports are Required and a part of the referees responsibilities when working any match regardless of league or status of the game (This includes Forfeits, Exhibition & Scrimmage Matches). Once those are submitted the games will be included automatically in the next pay cycle and you do not need to do anything farther.
- Confirm you have set up your Arbiter Profile correctly and all information, including your arbiter photo and saved
- Confirm you have filled out either the CRO Registration Form or CRO Match Payment Form depending on the league worked.
- Confirm that you have not moved addresses since the last time you received payment from CRO
If you have moved or you have a different mailing address to the one listed in Arbiter you MUST fill out the CRO Match Payment Form to notify us that your payment information needs to be updated.
If you have gone through the above steps and all of those items have been checked Click on the CRO Missing Payment Inquiry Email
If you have a specific question, issue or concern we DO want and need to hear from you! It is important that you let us know post 31 Days from a Match Date if you have not received payment as that would indicate there may have been an issue and we want to resolve that as quickly as possible!
As always, it is in our best interest to ensure we get payments to you as quickly and efficiently as possible and in order for us to do that please ensure you have everything set up and ready for each payroll cycle.
Thank you again for your work and hopefully this provides clarifications surrounding the payment process to those who have not worked with us before or have questions.